Opportunities

Job Description
DUTIES AND RESPONSIBILITIES

Provide impeccable customer service to all patrons and guests via phone, email and in person during regular Box Office hours, performances and events by exhibiting a positive attitude, listening and resolving issues effectively
Attend to ticket sales and other patron transactions at the Box Office window
Process ticket orders in database (Tessitura) according to established standards
Make outbound phone calls to patrons as needed
Manage communications and customer support for the VIP Membership program
Perform other job-related administrative tasks as assigned
Qualifications
EDUCATION AND EXPERIENCE

High School Diploma or GED and at least one year of customer services experience, preferably in a box office setting; an equivalent combination of education and experience may be considered
KNOWLEDGE, SKILLS, AND ABILITIES

Strong verbal and written communication skills
Ability to interact positively and sensitively with a variety of personalities in various settings
Ability to remain calm and maintain composure during challenging situations
Fluency in English required; fluency in Spanish highly desired
Some database and/or ticketing software experience required; Tessitura experience desired
Superior time management and prioritization skills
High degree of organization and attention to detail
A collaborative and team-focused work style
Ability to work with minimum supervision
Interest in orchestral music and/or music education
Strong dedication to equity, diversity and inclusion
PHYSICAL REQUIREMENTS

Ability to work a flexible schedule including nights and weekends onsite at New World Center
Additional Information
EEO STATEMENT: The New World Symphony is committed to creating a diverse and inclusive environment and is an equal opportunity employer. The New World Symphony prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, veteran status, genetics, disability status or any other characteristic protected by federal, state or local laws. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.